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Training versus Service Design
I was chatting to a prospective client the other day, talking though the benefits of service design for a change programme they’re embarking on. One thing came up repeatedly in the conversation – the...
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The battle for universities: innovation and the knowledge economy
I was chatting with a friend of mine in the pub the other night, a lecturer at a good British university. I was talking about innovation in relation to my job, he in relation to his. The common factor...
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